What is Candibly and how does the platform work?

Candibly is an AI receptionist platform for US home service businesses. It answers calls instantly, qualifies leads, books appointments, and syncs customer details to your CRM or scheduling tools.

Candibly: The AI Receptionist Platform Built for Home Service Revenue

Never let a high-intent call go unanswered. Candibly answers instantly, qualifies every lead, and books jobs directly into your workflow.

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AI Receptionist

Appointment Booking Recording

0:00 / 1:24

Hear Candibly in action. Listen to a real booking call handled by our AI receptionist.

Built for US trades: Plumbing Electrician Roofing HVAC Garage Doors Drain Cleaning Pest Control Landscaping Cleaning

How Candibly Works

Three Steps to Capture More Revenue

1) Candibly Answers Instantly

Every inbound call is answered with a professional voice, 24/7, so no lead is lost to voicemail.

2) We Qualify and Schedule

Candibly captures job details, confirms service needs, and books appointments based on your availability.

3) Dispatch-Ready Handoff

Your team receives instant booking alerts while structured call data syncs to your CRM and scheduling stack.

Why Candibly

A Professional Front Office That Scales

Recover Missed Revenue

Candibly ensures every call is answered, even during peak hours, nights, weekends, and emergencies.

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Lead-to-Booking Automation

Turn inbound calls into confirmed jobs with automated scheduling, confirmations, and follow-up workflows.

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Trustworthy Customer Experience

Candibly speaks clearly and professionally, asks the right questions, and routes urgent calls without delays.

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Operational Reliability

Standardize intake quality across every call and every location while reducing front-desk bottlenecks.

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Revenue Impact

Missed Calls Create Expensive Gaps

Candibly closes the gap between incoming demand and booked revenue.

60%

of service buyers call first before making a booking decision.

38%

of home service calls go unanswered during rush windows.

80%

of callers do not leave voicemail, so missed calls usually mean lost jobs.

Structured Intake

Every Candibly Call Is Dispatch-Ready

Candibly captures the information your team needs to quote, dispatch, and close faster, with no manual re-entry.

Reliable intake, every time ✓

One standardized record per call, ready for dispatch, scheduling, and follow-up.

Name

Caller details to identify the request.

Phone

Primary number for confirmations and follow-ups.

Address

Service location and access notes.

Job Type

Service needed and key issue summary.

Urgency

Priority level for dispatch.

Preferred Time

Best availability window for booking.

Notes

Special instructions and access details.

Consent Notice

Captured when required by local regulations.

Connect Candibly to Your Existing Stack

Candibly integrates with your CRM, calendars, and field service tools to keep lead data, booking status, and call notes in sync automatically.
Fast setup. Immediate operational lift.

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Testimonials

Trusted by Home Service Operators Focused on Growth

Mark Reynolds

Plumbing Company Owner, Flowline Plumbing Co.

Candibly gave us consistent after-hours coverage and cleaner lead intake. We recovered calls we used to miss and improved booked-job volume within the first month.

Lisa Grant

HVAC Service Manager, NorthPeak Heating & Air

We needed a reliable receptionist layer without adding headcount. Candibly answers professionally, schedules correctly, and keeps our technicians focused on billable work.

Anthony Brooks

Electrical Contractor, BrightWire Electric

Before Candibly, we were losing inbound opportunities at busy times. Now each call is captured, qualified, and logged automatically, which has improved conversion and follow-up speed.

Emily Carter

Garage Door Company Owner, Apex Garage Doors

Candibly gave us enterprise-grade call coverage with a small-team footprint. Emergency routing is faster, and customers consistently get a professional first impression.

Frequently Asked Questions

Candibly FAQs

What is Candibly and how does it work?

Candibly is an AI receptionist platform built for US home service companies. It answers inbound calls, captures customer details, qualifies service needs, and books appointments directly into your workflow.

Do I need any technical experience to use the AI answering service?

No technical experience required! Our AI receptionist service is designed for easy setup in just minutes. We handle all the technical configuration, phone number routing, and system integrations. Simply provide your business information, and our AI will start answering calls professionally right away.

What types of calls can your virtual receptionist handle?

Candibly handles new estimates, emergency requests, appointment scheduling, rescheduling, call routing, and message capture for HVAC, plumbing, electrical, garage door, and related service businesses.

Does Candibly offer a free trial?

We do not currently offer a free trial. Schedule a demo to hear real call flows and see how Candibly fits your current process.

Which business systems does the AI receptionist integrate with?

Candibly integrates with popular CRM platforms (Salesforce, HubSpot, Pipedrive), calendar systems (Google Calendar, Outlook, Calendly), and communication tools (Slack, Teams). We also connect with most phone systems and business management platforms for seamless workflow automation.

How much does Candibly cost?

Candibly offers three tiers: Silver at $180/month for 500 minutes, Gold at $450/month for 1,200 minutes, and Custom pricing for multi-location or high-volume operators. All plans include 24/7 AI call handling, lead capture, scheduling, and support.

What happens after included minutes?

Overage minutes are billed at $0.35/min. We notify you before you hit your limit, and you can upgrade anytime to lock in a better rate.

What counts as a minute?

Minutes are the time our AI is actively handling a call, measured by the second from connection to hang-up. Transfers and voicemail handling count only while the AI is engaged.